POLICY

RETURN POLICY
All sales are final. If you receive the wrong size/item or damaged items, please send an email to info@mattymatheson.store with your order number and name so we can best resolve your situation. We reserve the right to cancel and refund any order that is deemed potentially fraudulent. You will have 5 days upon receipt of the item to contact our team about defects or wrong items.

SHIPPING
We currently ship to the United States and Canada. Please allow up to 10 business days for your order to process; it may take another 1-2 days for your order to be shipped out. You will get a shipping confirmation via email the day your order is packed.

TRACKING
Please allow tracking information 48 hours to update once notified.Once your order has left our facility we no longer have control over the order. If you would like to initiate contact, and you will need to address the courier directly to obtain any information. This also applies to orders that have been marked as delivered.

PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order will be canceled.